If you would like to make a return, take a look at our policies below. We want to make sure you’re completely happy with your purchase. If there’s anything we can do to improve your experience, please contact us at sales@apexfluid.co.uk.
Return Policy
We’ll accept return requests for items that are unopened and unused. The product(s) must be in their original packaging, if applicable, in the same condition it was received and may be subject to handling fee of 20% or £25.00 whichever is greater.
We do not accept returns for custom made items such as hose assemblies and kits although this may be subject to review in exceptional circumstances subject to management discretion.
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Refunds
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within 10 days. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
Exchanges
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email sales@apexfluid.co.uk within 30 days of receiving your product to begin the process.
Return Shipping
After you’ve submitted a return request to sales@apexfluid.co.uk and it has been approved, we will contact you in order to arrange return of the goods.